WalletHub
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WalletHub Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WalletHub has 1.7 star rating based on 82 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Thanks for keep me aware of what is happening, Credit score reports & more information, No good.
Cons: I am blocked from this website now, Poor custmer service, Check the points every 30 days.Recent recommendations regarding this business are as follows: "Have a phone connection for live agent to caller !", "Email their customer support", "Wash out can’t talk to nobody never they give you the going around their phone number is out of service what the *** that’s fishy", "The phone number 180*-***-****. It has been disconnected.", "Nope!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WalletHub has 1.7 star rating based on 82 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Thanks for keep me aware of what is happening, Credit score reports & more information, No good.
Cons: I am blocked from this website now, Poor custmer service, Check the points every 30 days.Recent recommendations regarding this business are as follows: "Have a phone connection for live agent to caller !", "Email their customer support", "Wash out can’t talk to nobody never they give you the going around their phone number is out of service what the *** that’s fishy", "The phone number 180*-***-****. It has been disconnected.", "Nope!".
Most users ask WalletHub for the apology as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top WalletHub Reviews
"Credit and scores"
I never missed a payment for years with 2 new vehicles Navy federal credit cards with only 24 percent used and never late and usaa with zero balance on both...
"I P is blocked"
Cant login to to check credit score or nothing else its saying my IP is blocked l cant do anything with this app please help
Lynden, Washington
Said my credit score had dropped 10 points but I haven’t missed any payments to any notices I’ve ever received and heal pay as I go on anything I buy plus could not call ato a live agent to find out w
I do not even know what wallet hub is ! I do not know why my credit score has gone down 10 points because I pay everything as soon as I have the bill!
My credit card is paid every month to 0 balance! Maybe it is because I seldom use a credit card but having no way to speak to a live representative stinks
User's recommendation: Have a phone connection for live agent to caller !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Fraudulent account
Company fixed the issue and I have been provided with apology. They told me that I needed to create a new account answer the security questions and then the old account would be disabled and the new account with my personal information would be the valid account.
- If your identity is stolen your credit can be monitored through this platform
Preferred solution: I would like the fraudulent account deleted and a letter provided to The credit bureaus.
User's recommendation: Email their customer support
Hi Yida! Unfortunately, WalletHub does not currently offer phone support.
Please be sure to check your spam folder as well. If you don’t find the WalletHub Help team’s responses there, please reach out to them again via email at help at wallethub dot com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Los Angeles, California
I cant log into my account
Trying to verify a code that's going to my email. Have not received anything in my email or my Spam.
User's recommendation: Do not have access to see any information
Hi there! It looks like there may be a technical issue. Please contact the WalletHub Help team via email at help at wallethub dot com so they can investigate this further.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I P is blocked
- Credit score
- Can not talk to a real person
Preferred solution: IP unblocked
Hi Melvin! WalletHub’s system tries to prevent too many login attempts from the same IP address as a security precaution.
With that said, please contact the WalletHub Help team via email at help at wallethub dot com with your IP address so that they can unblock it. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
Not a member
Your company is illegal soft inquiries on my credit. I am not a member and this need to stop. If I see one more hit from your company I will get the authorities involved.
Preferred solution: Full refund
Hi Jamill! Just to clarify, WalletHub is not a bank or lender; it's a personal finance company offering free credit scores and reports to users.
Regarding the soft inquiries you saw as coming from WalletHub, please keep in mind that these have no impact on your score and are only visible to you. Hard inquiries, on other hand, are when a lender pulls your info after a credit application. Since you didn't create a WalletHub account, it could mean that someone tried to register using your information. For security reasons, WalletHub has no way to look up users based on their name.
To be able to find and delete the account that might have been set up using your information, you would need to create a WalletHub account with your email address and verify your identity.
Finally, please contact the WalletHub Help team via email at help at wallethub dot com so they can start an investigation. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
IP address needs unblocked
First I get all these emails saying that I'm pre-approved for all these bank cards which in fact I am not which I found out after filling out hundreds of applications to different banking outfits that they sold my info to and have now been emailing me that I'm pre-approved for their bank cards so I started unsubscribing to these different banks for over 4 months now and still I'm receiving emails from them and still I have not been able to be pre-approved or approved for any banking at all and all I have been trying to do is pay my mother's hospice bills so that she can feel comfortable in passing she doesn't want to leave any debt behind so I have taken up the responsibility in trying to make her life easier before she does go once again sucks now my IP address is blocked from even contacting any of the banks like Discovery and I just keep getting the runaround it's a *** system Don't use it at all cost try to go another avenue
- Have just wasted numerous and i mean numerous hours of your time
Preferred solution: Apology
User's recommendation: Don't use this *** service
Hi David. We are very sorry to hear about your mother.
WalletHub is not a scam, and it doesn't sell your information. It shares your data with partners as a way to match you with financial offers. The pre-approved offers you received are from lenders, not WalletHub. However, you can see those offers on your WalletHub account.
You can opt out of receiving emails from lenders on optoutprescreen dot com. If you no longer wish to receive this type of email from WalletHub, press the Unsubscribe link at the bottom of that email. Pre-approval doesn't guarantee approval, even though it indicates good chances. Lenders consider factors like credit score, payment history, employment, income, debt-to-income ratio, and how often you apply for credit.
Applying for multiple cards at a time raises concerns.
A good idea would be to check the adverse action letters for the reasons why you were declined. Finally, if you cannot access lenders’ websites because your IP is blocked, you should contact them about it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update login information
Preferred solution: None
Hi there! For assistance with updating your login information, please contact the WalletHub Help team via email at help at wallethub dot com. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
Walnut Creek, California
App problems
Hi there! Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
San Jacinto, California
No phone number no one to help me
User's recommendation: Wash out can’t talk to nobody never they give you the going around their phone number is out of service what the *** that’s fishy
Hi Tony! Unfortunately, WalletHub does not currently offer phone support.
Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lewiston, New York
Poor company
User's recommendation: Nope!
Hi Patti! Before submitting a review, a good idea would be to check the WalletHub Content Guidelines.
If the review you are trying to post follows all guidelines yet you do not see it listed, please contact the WalletHub Help team via email at help at wallethub dot com. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
Elkridge, Maryland
Trying to reset password
Hi there! Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
Dispute a charge
My credit report shows that I owe $349.00 with the Credit One credit card. I only owe $102.00. Yet my credit report shows $349 and it affects my credit rating
Preferred solution: Correction to my credit report and rating
Hi Melanie! WalletHub simply shows you your TransUnion credit report.
If your "Credit One" account balance seems outdated, it might be due to the lender's delay in updating TransUnion. While WalletHub checks for new information daily, delays in lender updates can affect when you see changes on your WalletHub profile. If it's been over 30 days since the balance was changed and you don't see the updated info on WalletHub, it's a good idea to contact the lender to ensure they've provided the necessary information to TransUnion.
As soon as the balance of your "Credit One" account is updated by TransUnion and WalletHub receives this information from them, your credit score and credit report will be modified accordingly. Finally, feel free to reach out to the WalletHub Help team via email at help at wallethub dot com.
Problem!!
Preferred solution: Resolution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Identity protection
- Not sure
Preferred solution: take responsibility for the performance that you’re supposed to be giving people
User's recommendation: I would think twice about subscribing something that you call
Hi Eric! Please contact the WalletHub Premium Help team via email at premium at wallethub dot com with the issue you’re having. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't sign up
- Customer service phone number disconnected
Preferred solution: Delete my account catherinekeller827@gmail.com
User's recommendation: The phone number 180*-***-****. It has been disconnected.
Hi Catherine! Unfortunately, WalletHub does not currently offer phone support.
Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
Los Angeles, California
I cant log into my account
User's recommendation: help
Hi there! It looks like there may be a technical issue. Please contact the WalletHub Help team via email at help at wallethub dot com so they can investigate this further.
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Hi there! Unfortunately, WalletHub does not currently offer phone support.
WalletHub is a personal finance website, where you can get helpful tips to improve your finances as well as free credit scores and reports that are updated on a daily basis. Regarding your credit score, please know that it is updated based on a variety of factors, not just your payment history. Your credit utilization, the hard credit inquiries, and derogatory marks listed on your credit report, but also the age of your credit have an impact on your credit score evolution. You can check the reasons behind your credit score dropping by pressing the "Recent Changes" button on your Dashboard.
If you don't find any changes there, it is recommended that you check out your credit report timeline as well.
Finally, you can reach the WalletHub Help team by email at help at wallethub dot com. Please make sure to check your spam folder as well in case you don’t find their responses in your inbox.