Contact WalletHub Customer Service
How to Reach a Person at WalletHub
Verified Contact Information
Toll-Free Number:
-
1-800-566-3586This number is currently not in service
WalletHub Emails:
Business Customer Service
Business Development
Customer Service
Product and Services
Jobs/ Career
WalletHub Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular WalletHub Phone Number
1 (800) 566-3586
Average Hold Time
More than 30 min
Average Calls duration
22 seconds
Most Popular WalletHub Email Address
help@wallethub.com
WalletHub Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
View full overview ›
WalletHub Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular WalletHub Phone Number | 1 (800) 566-3586 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 22 seconds |
| Most Popular WalletHub Email Address | help@wallethub.com |
| WalletHub Live Agent Availability | 14% of callers successfully reach a real person |
| Issue Resolution Rate | Low (4% reported full resolution) |
| WalletHub Customer Service Rating | 2 out of 5 |
| Overall Customer Sentiment | Mostly dissatisfied |
| Contact Method Distribution | 99% phone, 1% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to WalletHub | Date of birth, customer id or account number or email |
Call Volume by Day
Contact Information
WalletHub Website:
WalletHub Help Center:
Corporate Office Address:
Evolution Finance, Inc.
150 SE 2nd Ave, Suite 300
Miami,
Florida
33131
United States
Summary of WalletHub Customer Service Calls
1.9K
TOTAL
CALLS
CALLS
00:22
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call WalletHub?
Account Question:
- “Cant login”
- “Account number”
- “Can’t log in too my accountt”
Payments and Charges Question:
- “Learn about credit”
- “I believe there is fraud on my account”
- “Suspect fraud by wallethib”
Request for Information Question:
- “Why can’t I check my credit score without checking in with the help desk”
- “Premium + inquiry”
- “Can I get personal loan 10,000”
Product/ Service Question:
- “Quality question”
- “Unfreeze account”
- “Error message”
Activation/ Cancellation Question:
- “Cancellation of Services”
- “Cancel subscription”
- “I want to cancel my account”
Return/ Replace Question:
- “Change of email address”
- “Trying to change password so I can log i. Denied for too many tries?”
- “Incorrect information”
Cards Question:
- “Card”
- “Crefit Card drnial”
- “Card error”
Website/ Application Question:
- “App problems”
- “Need to download my credit report”
- “The reason behind calling is to know why did this website blocked me for no reason.”
Employment Question:
- “Wrong personal information jobs address”
- “To pay off credit cards debt”
- “Some on my credi t report is pay off”
Shipping and Delivery Question:
- “I didn't get the code sent to my email address”
- “Where is my credit report.”
- “I didn't received the email sent”
Staff Question:
- “No longer want your services”
- “Customer service”
- “Talk to customer service”
Refund Question:
- “Refund”
Other Question:
- “Tengo problemas con la contraseña”
- “Release money”
- “Identity theft”
Compare WalletHub Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
WalletHub