WalletHub
WalletHub Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WalletHub has 1.7 star rating based on 108 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend WalletHub to a friend or colleague.
- Rating Distribution
Pros: Thanks for keep me aware of what is happening, Credit score reports & more information, No good.
Cons: I am blocked from this website now, Poor custmer service, Check the points every 30 days.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
WalletHub has 1.7 star rating based on 108 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend WalletHub to a friend or colleague.
- Rating Distribution
Pros: Thanks for keep me aware of what is happening, Credit score reports & more information, No good.
Cons: I am blocked from this website now, Poor custmer service, Check the points every 30 days.Recent recommendations regarding this business are as follows: "Pls do not ask for payment methos on a free sign up", "Make sure you have laptops. Tablets are getting outdated, even new ones.", "Answer your emails", "If someone can do that this company is not safe", "Watch your stuff closely".
Most users ask WalletHub for the apology as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top WalletHub Reviews
"Unlock to login"
Cannot login, is asking for a payment method, when I just try to get my credit report and signing for free, in order to get a consolidation loan with freedom...
"CreditVanA: The Free Credit Score App That Just Beat SmartCredit at Its Own Game In a market crowded with credit monitoring services that promise financial empowerment but often come with hidden fe"
CreditVanA: The Free Credit Score App That Just Beat SmartCredit at Its Own Game In a market crowded with credit monitoring services that promise financial...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burbank, California
CreditVanA: The Free Credit Score App That Just Beat SmartCredit at Its Own Game In a market crowded with credit monitoring services that promise financial empowerment but often come with hidden fe
CreditVanA: The Free Credit Score App That Just Beat SmartCredit at Its Own Game
In a market crowded with credit monitoring services that promise financial empowerment but often come with hidden fees, CreditVanA is making headlines by disrupting the space with something revolutionary: 100% free access to credit scores and reports, no strings attached. This AI-driven app is not only leveling the playing field its changing the rules entirely.
Breaking Away From the Paywall
SmartCredit, while popular, still requires users to pay to access full credit reports or view all three bureau scores.
For many consumers, especially those working on rebuilding or understanding their credit, this pay-to-play model can be discouraging and unaffordable.
CreditVanA flips the script. Unlike SmartCredit and other legacy platforms, CreditVanA offers:
Free access to scores from Experian, TransUnion, and Equifax
Monthly AI-powered updates with real-time changes
A marketplace of credit card offers tailored to your score
No trial periods, no subscriptions, and no credit card required to sign up
AI-Powered Accuracy
CreditVanA isnt just free its smart. The app uses a proprietary AI engine that delivers more accurate and frequently updated scores than traditional platforms. The result?
Users receive a real-time, clearer picture of their credit profile and suggestions that actually make sense not just generic advice or ads.
Changing the Credit Game
In 2025, financial technology is evolving fast, and users demand more transparency, accuracy, and accessibility.
CreditVanA delivers all three. For people tired of paying monthly just to understand their own financial standing, the app offers a no-cost, no-nonsense solution.
Whether youre rebuilding, monitoring, or just curious about your credit health, CreditVanA is redefining the new standard: fast, free, and accurate the way it should be.
Final Thought: If SmartCredit made checking your score easier in the past, CreditVanA just made it smarter and totally free.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy is Wallet Hub on my credit inquiries?
Good luck getting in touch with 'Wallet Hub.' No email replies, and their phone number doesn't work...
- Poor customer support
Preferred solution: Email or phone call
User's recommendation: Answer your emails
Hi Corry! Unfortunately, WalletHub does not currently offer phone support.
If you haven’t received a reply from the WalletHub Help team, please check your spam or junk folder, as their responses can sometimes end up there. If there’s still no reply, feel free to reach out again via email at help at wallethub dot com. That said, please note that WalletHub is not a bank or lender; it's a personal finance company offering free credit scores and reports to users. Regarding the soft inquiries you saw as coming from WalletHub, please keep in mind that these have no impact on your score and are only visible to you.
Hard inquiries, on the other hand, are when a lender pulls your info after a credit application. Since you didn't create a WalletHub account, it could mean that someone tried to register using your information.
For security reasons, WalletHub has no way to look up users based on their name. To be able to find and delete the account that might have been set up using your information, you would need to create a WalletHub account with your email address and verify your identity.
Palm Harbor, Florida
Unlock to login
Cannot login, is asking for a payment method, when I just try to get my credit report and signing for free, in order to get a consolidation loan with freedom debt relief.
My email is
David_bierley@***.com
Phone 813 895 ****
User's recommendation: Pls do not ask for payment methos on a free sign up
Hi there! Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAre you that far into the Stone Age
How is it possible that you will send me a verification code, just to tell me that the code is not valid? Is your system that flawed?
Oh, your money is probably only going to the higher-ups, like the rest of corporate America, and your company is just terrible. Got it.
Preferred solution: Explanation of why code is invalid
User's recommendation: Not this
Hi Jason! Could you please clear your browser cache and try again?
If that doesn't work, try using a different browser. If you're still having trouble, please contact the WalletHub Help team via email at help at wallethub dot com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tulsa, Oklahoma
Questions about my credit
One phone number hangs up. Another is out of service.
There's issues with my Wallet Hub credit score I want assistance with Wallet Hub correcting.
PLEASE CALL ME! Sara J Parsons
918-407-****
Hi Sara! Unfortunately, WalletHub does not currently offer phone support.
Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake review
I have a restraining order against my neighbor, David Toner, for writing false anonymous reviews about my business, Westlake Mortgage. He posted a review on WalletHub, and when I reached out to WalletHub, they hung up on me and never replied to my emails outlining the issue. The next step is taking legal action.
- Allow false anonymous reviews
Preferred solution: My business renoved or the false anonymous review renoved
Hi Michael! As the WalletHub team has already informed you, ratings cannot be removed from your company's profile page, as it's not possible to identify who left them.
Users can leave ratings without writing a review. However, your company's profile page has been updated to include your Google ratings, so your overall rating on WalletHub should now reflect that update as well.
Bloomingdale, Illinois
How to sign for up grades
Every time I try to upgrade for better protection, it tells me to go to Wallet hub website to register. Where is the Wallet hub website for registering?
Is it because I have a tablet? Which is brand new. Do you need a laptop?.
Why are tablets getting harder and harder to download or upload anything on. I am running into this more and more.
User's recommendation: Make sure you have laptops. Tablets are getting outdated, even new ones.
Hi there! You do not need a laptop to upgrade to Premium.
If you're experiencing issues accessing your account via our website instead of the WalletHub app, you may need to temporarily disable the "Opening Links" feature in your device settings. To do this, go to your device’s settings, open “Apps” or “Application Manager,” select the WalletHub app, find the option labeled “Open by Default” or “Opening Links,” and disable it. Once this feature is disabled, you should be able to access the WalletHub website to upgrade to Premium without any issues.
If you encounter further difficulties, please reach out to the WalletHub Help team via email at help at wallethub dot com. Also, be sure to check your spam folder in case you don't find their responses in your inbox.
Stockbridge, Georgia
Account blocked
Cant login to my account. Ive been trying for a few days now and it hasnt allowed me access to my account.
Hi Leann! We apologize for the inconvenience you're experiencing.
WalletHub system tries to prevent too many login attempts from the same IP address as a security precaution.
With that said, please contact the WalletHub Help team via email at help at wallethub dot com with your IP address so they can check why it was blocked. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chester, Pennsylvania
I have trouble placing my number to my wallethib account. I need help Thank you Nisi
I was trying to place my new number in my Wallet Hub account so I'm able to access it and not able to access the Wallet Hub account. Thank you for helping me with this issue.
Hi Nisi! Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPara verificar una cuenta que tengo en mi credito
Tengo una cuenta que yo no la hice. Quiero buscar información de dónde salió y quién la hizo.
Espero que puedan ayudar a buscar información o borrarla de mi cuenta porque me está afectando mucho en mi crédito. Espero tener el respaldo de ustedes porque esa cuenta no la cogí yo y nunca he cogido un préstamo.
Hi Dinalys! Please keep in mind that WalletHub simply displays your credit score and credit report as provided by TransUnion.
The information you see on your WalletHub account, such as new accounts, is automatically retrieved from them. WalletHub cannot make any changes to your credit report or credit score.
The first step in investigating this issue is to directly contact the lender of the account that you don't recognize on your credit report. If needed, you can then file a formal dispute with TransUnion and the other credit bureaus.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Charges I did not approve
Horrible
Number that was given to me and connected to doesnt exist, you cannot get in touch with Wallet Hub in any way and they placed fraudulent, unauthorized charges on my account. Be aware of this company !
User's recommendation: Have nothing to do with Wallet Hun , it’s a scam!
Hi there! Unfortunately, WalletHub does not currently offer phone support.
Please contact the WalletHub Help team via email at help at wallethub dot com so that they can investigate the issue. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause I paid account from Verizon is still on wallet hub as being not paid
I paid off my Verizon bill on February 24th. We negotiated a deal and the bill was cut in half to $108, which was paid. However, it's still lingering on the WalletHub account.
Preferred solution: I would like the Verizon information the company to be removed off of wallet hub as paid in full because it was paid February 24th 2025
Hi Orli! Please keep in mind that WalletHub simply displays your TransUnion credit report.
The information on your WalletHub account is automatically retrieved from TransUnion, and WalletHub cannot change anything on your credit report or credit score. If your balance seems outdated, it might be due to Verizon’s delay in updating TransUnion. While WalletHub checks for new info daily, lender delays can affect when updates appear on your profile.
If it's been over 30 days since the balance was changed and you don't see the updated info on WalletHub, it's a good idea to contact Verizon to ensure they've provided the necessary information to TransUnion. As soon as the balance of your Verizon account is updated by TransUnion and WalletHub receives this information from them, your credit score and credit report will be modified accordingly.
Kokomo, Indiana
Dispute
I lost several points off.My vehicle score based on an HSBC account that was closed.I did not have an h s b c account open
Hi Kestrel! Please keep in mind that WalletHub simply shows you your VantageScore based on your TransUnion credit report—not your FICO score.
The information that you see on your WalletHub account, such as your lines of credit, is automatically retrieved from them, and WalletHub cannot change your credit report or credit score. When an account is closed—whether by you or the lender—your credit score might experience a temporary drop due to increased credit utilization, reduced average account age, and decreased account diversity. If you don’t recognize the HSBC account, it is recommended that you contact the lender directly to investigate further.
You should also file a dispute with TransUnion, as well as the other two credit bureaus if the unknown account appears there as well. If you need further assistance or have additional questions, don’t hesitate to reach out to the WalletHub Help team via email at help at wallethub dot com.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey remove my name on my credit report
How can someone remove my name from my credit report? One can't just remove a person's name for no reason. I didn't give anyone permission.
Preferred solution: Fix it put my name back on it and no one else's name
User's recommendation: If someone can do that this company is not safe
Hi Karen. Please keep in mind that WalletHub simply shows you your TransUnion credit report.
The information that you see on your WalletHub account, such as your name(s), is automatically retrieved from them. WalletHub cannot change anything on your credit report. It's most likely one of your lenders updated your information with TransUnion. A good idea would be to check what names are listed on your Full Credit Report under Personal Information.
As long as you see your correct name(s) listed, other variations being added or dropped should not be a concern. This can happen when things are listed under nicknames on your credit report. If the information you see is not correct/updated, you will need to provide your lenders documents that show your current and accurate name(s). Once they change the information on your file, they will also report it to the credit bureaus, which typically happens once a month or at most 45 days.
As a result, your credit report should be updated with the correct name(s). If more than 45 days pass since you have informed your lenders or if they already had the correct information, you will need to file a dispute with each of the credit bureaus that shows the inaccurate information.
Kokomo, Indiana
Dispute
I seen where HSBC was taken off my account. I did not have this on my account and I got docked a few points on my Fico score. I don't understand why.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kalamazoo, Michigan
Need help
When I go to the address portion when I try to fill out a request to see if I can get a loan it says provide value does not satisfy body address like I do but when I put in my address, it does not let me go forward
User's recommendation: Well, first of all, I can respond and answer my question
Hi Cadi! Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, be sure to check your spam folder in case you don't find their responses in your inbox.
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