WalletHub
WalletHub Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 83 reviews; 9% would recommend. Consumers are mostly dissatisfied, citing poor customer service, reliability issues, and a high price level.
Key Takeaways for Future Customers
- Check WalletHub reviews before subscribing and compare free alternatives.
- Expect potential issues with subscriptions, billing, and canceling membership.
- Monitor accounts for unauthorized charges and review auto-pay settings.
Negative Feedback / Risk Areas
- Frequent customer complaints about IP blocks and account lockouts.
- Unresponsive support, disconnected phone numbers, and slow refunds.
- Reports of fraudulent charges, billing errors, and membership cancellation problems.
Positive Feedback
Some users found credit score reports and alerts useful; a few reported a quick reply resolving IP issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 83 reviews; 9% would recommend. Consumers are mostly dissatisfied, citing poor customer service, reliability issues, and a high price level.
Key Takeaways for Future Customers
- Check WalletHub reviews before subscribing and compare free alternatives.
- Expect potential issues with subscriptions, billing, and canceling membership.
- Monitor accounts for unauthorized charges and review auto-pay settings.
Negative Feedback / Risk Areas
- Frequent customer complaints about IP blocks and account lockouts.
- Unresponsive support, disconnected phone numbers, and slow refunds.
- Reports of fraudulent charges, billing errors, and membership cancellation problems.
Positive Feedback
Some users found credit score reports and alerts useful; a few reported a quick reply resolving IP issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Resolved: IP blocked when I haven’t logged in for months?
- - Haven't logged into WalletHub for weeks and got an alert email about credit report.
- - IP address blocked even without login on home or public networks.
They answered me and looked into why my IP address was blocked and apparently IP cloud relay (an internal setting on the iPhones), can cause your IP address to get blocked unintentionally when it’s enabled.
I didnt even know it was turned on.
I logged into WalletHub for several weeks, if not months, and today I got an email asking me to confirm a credit report alert. This is my first time logging in in several weeks, and I immediately get a message that my IP address is blocked. We weren't even on Wi-Fi at the time; we were sitting outside of a store when I tried to login, so I waited until we got home and then connected to my home network, and it's still blocking my IP address. I've noticed other people have had this issue, and their IP address gets blocked even when they don't try to login too many times.
So their reasoning, being that this happens because of too many login attempts, is false. I haven't logged in at all.
Preferred solution: I want to get into my account. And change my password. Because now I’m concerned about why my IP would be blocked if I haven’t logged in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit cardCo refused to Forgive Fraud charge.
When dealing with First Savings Bank (HUE)! I would not get a credit card from tgem.I wouldn't recommend anyone do business with this company.
I WAS WITH THEM 10+YRS PAID THEM ALWAYS ONTIME& THEY REFUSED TO SEE MY SIDE IN A FRAUD CASE!!
TOTALLY DISAPPOINTED!! HADevidence of fraud.
I have a fraudulent charge with Hue SavingsCredit Card.They said I owed nothing.Now they are say I owe the charges.I never received merchandise. What can I do??
Preferred solution: Price reduction
San Antonio, Texas
Suspect fraud by wallethib
No one even answered at their phone. They give every indication of being fraud, a scam, facilitating fraud, and evading communication.
Fraud in capital letters.
- Nome
- All
Preferred solution: Apology
User's recommendation: Avoid getting scammed, stay away
Hi David! We can assure you that WalletHub is not a fraud or scam, nor does it facilitate fraud or evade communication.
Unfortunately, WalletHub does not currently offer phone support.
Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Verify acct chrge I thnk 4 days ago there was a charge an wallthub snt me msg an ask was it valid
- - A charge appeared about four days ago; Wallet Hub questioned it.
- - I tried four times to reply but couldn't; a brother advised what would help.
As stated before I gave high scores for i had nodealing to base it on then after I hadSpent an hour and 20 min an no contac i did give you a bad score but all I am wantnTo do now is get this deal cleared up. Pay Who ever i owe and I will leave an goWhere i feel more comfortable. I will thank you in advance for your help...
A charge was made on or about four days ago to my account I got a message from wallet hub asking was it a valid charge. I tried 4 times to send a reply but I could not get it right so in a couple of days later I got in touch with my brother an told me what would solve it.i am old as moss and I gotinto cell phone stuff over 20 years behind everybody
User's recommendation: As always live contac
Hi Lawrence! Unfortunately, WalletHub does not currently offer phone support.
If you’re having trouble confirming an alert or are concerned about a charge, please contact the WalletHub Help team via email at help at wallethub dot com so they can assist you further. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Transaction
I transferred my petty cash into my chime account and it took my funds out of my cash in hand. I still haven't received my funds.
Hi Mazy! To clarify, the Petty Cash account in WalletHub is a manual tracking feature — it’s not an actual account that holds or transfers money.
This means you can’t transfer funds from Petty Cash to your Chime account or any other financial account. Petty Cash is simply there to help you manually record and monitor small cash amounts or incidental expenses that aren’t linked to a specific bank or card account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yazoo City, Mississippi
Open account was created in the name Marcus Adam Shelton and it's a scamm
I'm not happy with the results I got back about my payment and my account I think it's all bad business
Why I never heard nothing back about my account and payment? Call me at 662-617-**** with further details of my payment
My issues haven't been resolved what I recommend is y'all sending me my payment like I asked through USPS or FEDEX over night shipment to {{Redacted}}in the amount of 50,000.00 or call the nearest bank in Columbus MS with the transfer and notify me of the bank y'all transfer the payment to with all the details
Preferred solution: Full refund
User's recommendation: Always be aware of scammers
Hi Marcus! If you have any concerns related to a WalletHub account, please contact the WalletHub Help team at help at wallethub dot com so they can assist you. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIP Block - No Response
- - I signed up for WalletHub.
- - I was kicked out and see an IP blocked message.
- - I emailed support with the IPs; no response yet.
I signed up for WalletHub, and while exploring their debt payoff tools, I was kicked out of the site, and all I get now is 'IP blocked...email us.' I've emailed them several times now with the IP addresses for both my computer and my phone. No response. No resolution.
- Seems to have good financial tools
- Ip address blocked
- No reason
- Very poor customer service - no response to emails to remove ip address block
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this site. It's not worth the constant hassle.
Hi Skye! We apologize for the inconvenience you've experienced.
WalletHub system tries to prevent too many login attempts from the same IP address as a security precaution.
That said, the WalletHub Help team has received your emails, unblocked your IP address, and responded as quickly as possible. Please note that the WalletHub Help team is available 7 days a week, from 7 AM to 6 PM Eastern Time.
IP address is blocked can not login. I sent several emails and no response.
- - After logging out, I can't log back in and get a Code Push Error; IP is blocked.
- - Emails to support went unanswered.
- - I want to cancel my subscription.
I subscribe to wallet hub on yesterday had no problem with the app after I logged out of the account I haven't been able to log back in I keep getting Code Push Error and my IP address is blocked
I sent several emails no response at this point I just want to Cancel my subscription horrible customer service and support team and the phone number is not a good working phone number
User's recommendation: Do Not Subscribe, wallet hub can not be reached by email or phone number listed is not a valid phone number I feel like they just took my money and left me hanging at this point I just want to Cancel my subscription
Hi there! We’re very sorry for the frustration you’ve experienced.
Unfortunately, WalletHub does not currently offer phone support.
If you haven’t received a response from the WalletHub Premium Help team yet, please check your spam or junk folder, as replies can sometimes end up there. If you still don’t see a response, please send another email to premium at wallethub dot com and include your current IP address so that the team can help resolve the issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to know why Wallethub ran an inquiry on my name and SSnumber on 8-22-25.
- - Wallethub ran a credit inquiry on 8-22-25 without permission.
- - I did not apply for credit through Wallethub and could not reach anyone to learn why.
I was not able to reach anyone at Wallethub. They ran a credit inquiry on me on 8-22-25.
I have NOT applied for any credit through Wallethub. I want to know why they ran a credit inquiry on me without my expressed permission.
I can be reached at 949 680-****.
User's recommendation: Be cautious with this company.
Just my two cents. I would not interact with this site.
(Wallethub).
You don’t need a legitimate interaction trying to resolve potential fraud by divulging emails, SS# or any other personal information. Put alerts on your file with the credit bureau.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
- - Paid WalletHub for monitoring credit and guidance on inquiries and scores.
- - Fraudulent credit inquiry appeared via Chase Bank; Chase canceled the card.
I enrolled in a paid membership to WalletHub for their promise to monitor my credit, advise me of inquiries, credit scores, and all the issues consumers may experience. However, I recently had a fraudulent inquiry on my credit via Chase Bank, as someone applied for a credit card using my information.
Chase Bank canceled the card, did their part, but not WalletHub.
I have written to them three times reporting this, with no reply, and their phone number is disconnected. Talk about consumer fraud!
- No assistance given
- No response to email complaints
- No working phone number
Preferred solution: FIX THE FRAUDULENT INQUIRY THE BANK DID--WHY NO RESPONSE FROM WALLET HUB TO MY CONTINUED EMAILS
User's recommendation: stay wary, can't believe the hype, not a serious service, abandonment when you have an issue no matter how many times you try to contact them. IF NOT THIS SUPPORT, WHAT ELSE? HANDS DOWN A DEFINITE NO
Hi Sandra. We’re very sorry to hear about the fraudulent inquiry on your credit report – that's understandably frustrating.
Rest assured that WalletHub does not engage in consumer fraud. While WalletHub does not currently offer phone support, please know that the WalletHub Premium Help team has replied to every email you sent. It’s likely their responses ended up in your spam or junk folder, so please check there when you get a chance. That said, keep in mind that WalletHub simply shows you your TransUnion credit report.
The information that you see on your WalletHub account, such as hard inquiries, is automatically retrieved from them. WalletHub cannot change anything on your credit report or your credit score.
Since you’ve already spoken with Chase about the unauthorized inquiry, the next step would be to file a formal dispute with TransUnion. If the same inquiry appears on your Experian or Equifax reports, it is recommended to dispute it with those bureaus as well.
Trying to change password so I can log i. Denied for too many tries?
Started phone chat. U went away.
No completion of requested phone calls. 192******** re resetting password.
Preferred solution: A new password
Hi David! Unfortunately, WalletHub does not currently offer phone support.
Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo un lock my account
I put in the wrong code to verify my account. I didn't have my prescription glasses on. Thank you, please advise.
Hi Ronald! For assistance with regaining access to your account, please contact the WalletHub Help team via email at help at wallethub dot com. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMix up with myself and my husband
When I login it has my husband email address. I had my account before my husband so why am I having this problem?
Hi there! Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, please be sure to check your spam folder in case you don't find their responses in your inbox.
I want rid of this out of my Google
Noone answered because it was a invalid number that Google gave me and now the Google is acting as if it has a virus
Hi Garnette! If you're trying to reach the WalletHub Help team, please note that WalletHub does not currently offer phone support.
However, the WalletHub Help team is happy to assist you via email at help at wallethub dot com with any issues or concerns you might have. If you're having technical issues with Google, it is recommended to reach out to Google Support directly or run a virus scan on your device as a precaution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestions about my credit
One phone number hangs up. Another is out of service.
There's issues with my Wallet Hub credit score I want assistance with Wallet Hub correcting.
PLEASE CALL ME! Sara J Parsons
918-407-****
Hi Sara! Unfortunately, WalletHub does not currently offer phone support.
Please contact the WalletHub Help team via email at help at wallethub dot com with the issue you’re having. Also, be sure to check your spam folder in case you don't find their responses in your inbox.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe wrong person i think
my Social Security number is 205-91-**** when I look into my account theres some things that are not mine on my credit reports just making sure you have the right person
You do realize that you posted your social security number for everyone to see right? The site blocked it out though.
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Hi Kathy! A good idea would be to contact your lender’s fraud or dispute department again and request a reinvestigation or clarification on why the outcome changed. If you believe the issue was not handled correctly by your lender, you can also contact the Federal Trade Commission and your State Attorney General.